Description

Security is something that can positively or negatively impact the customer experience. This applies whether we are talking to external customers, such as consumers utilizing a website or application, or internal customers and stakeholders who need to align with organizational security requirements.  

There are considerations security teams should take to ensure that any friction their people, processes, and tools introduce are minimized, and are keeping the customer experience in mind. Failing to do so can lead to internal customers sidestepping the security teams and processes and external customers deciding to take business elsewhere. 

In this session, Chris Hughes, CISO and Acceleration Economy Cybersecurity Analyst, surfaces best practices on: 

• Security for an Internal vs. External Customer Experience 
• Customer Data Collection 
• Implementing Proper Security for the Customer Experience 

• Breakout Session

Learning Objectives